How Can We Help?

Standard shipping (free on orders $75+) delivers in 5–7 business days. Expedited (2–3 days) is $9.99. Overnight (1 business day) is $24.99. We ship from Clarkston, MI — eastern US typically arrives faster than western states.

Yes. All orders over $75 ship free via standard (5–7 day) delivery. Bundle Deals are typically over $75 and always qualify.

Yes. Once your order ships, you'll receive a tracking number via email. Use it directly on the carrier's website (UPS, USPS, or FedEx depending on order weight and destination).

Currently USA and Canada only. International shipping is on our roadmap for Q1 2027. For now, our Travel Adapters work in 150+ countries — just ship to a US address and travel with them.

30-day money-back guarantee on all products. No questions asked. No restocking fees. If you're not satisfied for any reason, email support@elevationtechsupply.com with your order number and we'll process the refund within 48 hours of receiving the return.

Email support@elevationtechsupply.com with your order number and "RETURN REQUEST" in the subject line. We'll send a prepaid return label within 4 business hours. Once we receive the item, your refund processes to the original payment method within 3–5 business days.

For defects or our errors: no. We send a prepaid label. For preference-based returns (you changed your mind): we provide a prepaid label and deduct $6.99 from your refund to cover shipping costs. Still no restocking fee.

Manufacturing defects, premature failure under normal use, and any damage caused by verified product faults. Not covered: physical damage from drops, water damage, or damage from using third-party cables with higher amperage than rated.

Email support@elevationtechsupply.com with your order number, a description of the defect, and one clear photo. We typically assess and respond within 1 business day. Approved claims receive a replacement shipped within 2 business days.

Yes. Extended 12-month protection (covering years 3–4) is available at checkout for $4.99 per item. Covers the same defect categories as the standard warranty, plus battery degradation below 70% rated capacity.

Yes. All our USB-C chargers are certified for iPhone 15 and later (which use USB-C). For iPhone 14 and earlier, use our USB-A to Lightning cables. Our GaN chargers include USB-A ports for backward compatibility.

Yes, with conditions. MacBook Air and 13" MacBook Pro: any 65W+ USB-C charger works perfectly. 14" MacBook Pro: 96W recommended; 65W works but charges slowly when the laptop is under load. 16" MacBook Pro: 140W recommended for full speed.

Yes. All our smart plugs connect directly to 2.4GHz WiFi — no hub, no bridge, no additional hardware. They work with Amazon Alexa, Google Home, and the manufacturer's app. Note: they require 2.4GHz, not 5GHz — most routers broadcast both, and the setup guides you through connecting to the correct band.

Orders can be changed or cancelled within 2 hours of placing them. After 2 hours, the order enters our fulfillment system and we cannot modify it — but our 30-day return policy covers everything after that point. Email us immediately if you need a change.

Visa, Mastercard, American Express, Discover, and major debit cards via Stripe. All payments are processed with bank-grade encryption. We do not store card numbers — Stripe handles all payment data.

Yes. Orders of 10+ units of a single product qualify for 10% off. Orders of 25+ units qualify for 20% off, plus dedicated account management. Email info@elevationtechsupply.com with your requirements and we'll quote within 24 hours.